Refund policy
We hope you love everything you order from Monday Row. If something doesn’t work out, eligible items may be returned for store credit within 14 days of delivery.
All returns must be approved before being sent back. To request a return, email us with "Return for Order Number" in the subject line and include the item(s) you’d like to return and the reason for your return.
Please do not send items back without authorization. Unauthorized returns may not be accepted.
Return Eligibility
To qualify for a return, merchandise must be:
- Unworn, unwashed, and unused
- In its original condition
- Free of stains, makeup, deodorant, perfume, pet hair, or other signs of wear
- Returned with all original tags and accessories attached
Return requests must be submitted within 14 days of the delivery date. Items requested outside of the return window are not eligible for return.
Store Credit
Approved returns are eligible for store credit only.
Once your return has been received and inspected, we’ll email you with an update. If approved, your store credit will be issued for the eligible merchandise amount.
Original shipping charges are non-refundable.
Final Sale
The following items are final sale and cannot be returned:
- Sale and clearance items
- Jewelry
- Intimates
- Swimwear
- Items marked "Final Sale"
- Items that have been worn, washed, damaged, altered, or returned without their original tags
Return Shipping
Customers are responsible for return shipping costs. We do not currently provide prepaid return labels.
All returns must be shipped with a valid tracking number. Monday Row is not responsible for return packages that are lost or not received.
Exchanges
We do not offer direct exchanges at this time. Once your return is approved and store credit is issued, you may use your credit toward another size, style, or future purchase.